Warranty and service
New products carry a 1-year warranty against manufacturing defects. What it covers, and how to get service, spares and maintenance.
Warranty
New products carry a 1-year warranty: hospital beds and furniture, medical equipment and surgical instruments alike. Your quotation and invoice state the warranty for each item, and refurbished items carry the terms written on their quotation. The warranty covers manufacturing defects in normal use; it does not cover damage from misuse, accidents, unauthorised repairs or normal wear of parts such as castors, mattresses and batteries.
Getting service
Call or WhatsApp us with your invoice number, the product and a photo or video of the problem. We arrange a remote fix, a technician visit or a replacement part.
Annual maintenance (AMC)
For equipment and installations we offer annual maintenance contracts with scheduled checks and priority service.
Tell us what you need. We reply fast.
Share your requirement once. A product specialist calls or WhatsApps you with options, factory prices and delivery times.
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